Terms of use

TERMS OF USE

The Cannalab Organics brand is a registered trademark of Plantae Organics and Naturals, located in Athens at Daskalaki number 25, postal code 11526, Greece, Tax Identification Number 106001729 (hereinafter referred to as "company"). The company is the sole owner and administrator of this website www.cannalaborganics (hereinafter e-shop).

Please make sure you have read and fully understand the terms of use of this e-shop. The services of the e-shop are provided in accordance with these terms and the privacy policy. The user must carefully read these terms which may be modified at any time without prior notice or permission. The user is responsible for the periodic review of these terms. The use of the e-shop is considered as acceptance of the present or modified terms and conditions that apply to all content, pages and graphics, images and all files included in the e-shop. In case of NOT accepting any term of use, the use of the e-shop is expressly prohibited.

The terms and conditions of use of the e-shop constitute the complete and complete agreement between the company and the user of the e-shop and bind exclusively these two parties. The pages, graphics, images and all files, texts or products belong to the company and it is expressly forbidden to modify, reproduce, copy, distribute, sell, resell for commercial or non-commercial purposes without its prior written permission. company. The e-shop is intended exclusively for personal use and the user must use the e-shop in accordance with the law and these terms and conditions.

1. Information and products provided

The e-shop is committed to the quality, completeness and validity of the information provided, both in terms of the exact details of the products and services, subject to any technical or typographical errors that can not be predicted or have occurred unintentionally or shutdown of the e-shop, due to force majeure.

2. Registration and terms of purchase

The e-shop is aimed exclusively at adults and its use is not allowed by people under 18 years old. During your visit or registration you declare responsibly that you are over 18 years old and you automatically accept that you are able to undertake and fulfill the obligations arising from any transaction through the website www.cannalaborganics.gr. You also confirm that you accept these terms and conditions and are willing to use the E-shop in accordance with the specific terms and conditions that you understand and accept unconditionally.

By registering or not (visitor) in the E-shop you will be required to enter a valid email address, username, country, address, city, postal code, telephone and a password (if you register as a user) for the valid placing an order and / or creating your account.

In case a minor (under 18 years old) finally registers or buys from our E-shop by falsely stating that he is an adult, the persons who have the parental care of the minor are personally bound by the present terms and conditions of the E-shop www.cannalaborganics.gr and fully acknowledge that they individually undertake any damage that may have been caused by the illegal and in violation of these terms use of the E-shop.

The execution of your order is understood as a distance contract and is governed by the relevant legal framework of no. 4 of Law 2251/1994 on consumer protection, as amended and in force.

The prices of the products / goods are final (including VAT). Cannalab Organics reserves the right to change prices without prior notice or consent of the customer. In any case, the customer at the time of receipt of his order will pay the price indicated at the time of the order.

In case you wish to cancel your order you can contact the e-shop at 210 5151251 and request cancellation of your order if it has not yet been sent.

Shipping methods

1. Delivery of parcels

The delivery of the order is done exclusively to the buyer, who is solely responsible for the cost and transportation of the products.

2. Discreet Packaging

Delivery with discreet packaging concerns the cases when the customer wishes to receive his packaging in a box that does not bear Cannalab Organics logos and relevant references in its contents.

3. Shipping and cash on delivery costs

Shipping and cash on delivery costs are borne exclusively by the customer and are displayed upon completion of the order. For commercial policy reasons the company may sendto the customer's order free of charge if a certain amount of order is completed or as part of some other promotional action.

Specifically, the shipping costs for all of Greece amount to € 3 and the cost of cash on delivery is an additional € 1.5. For purchases over 35 € the shipments are made for FREE. In addition, for orders within Attica that have been registered before 12:00 noon, it is possible to choose delivery on the same day at an additional cost of 2.5 €

For shipments to Cyprus:

Shipments of orders in Cyprus are sent exclusively through ELTA and the shipping cost is € 6 for packages up to 0.5kg, at € 12 packages from 0.5kg up to 2kg. For heavier packaging the cost is € 22.

The shipping method is registered parcel with tracking code and the parcel is delivered only with the signature of the recipient.

Delivery time in Cyprus is from 4-7 days

For shipments to Europe

Shipments of orders to European countries are sent exclusively through ELTA and the shipping cost is € 8 for packages up to 0.5kg, at € 14.5 packages from 0.5kg up to 2kg. For heavier packaging the cost is € 25.

The shipping method is registered parcel with tracking code and the parcel is delivered only with the signature of the recipient.

Delivery time for Europe is from 4-7 days

For shipments to Asia and America

Shipments of orders to countries of Asia and America are sent exclusively through ELTA and the shipping cost is 9 € for packages up to 0.5kg, at € 18 packages from 0.5kg up to 2kg. For heavier packaging the cost is 32 €.

The shipping method is registered parcel with tracking code and the parcel is delivered only with the signature of the recipient.

Delivery time for Asia and America is from 9-21 days depending on the country. For clarifications regarding the delivery time in your country, please contact us at info@cannalaborganics.gr or at +30 210 5151251

All shipments are made from the headquarters of the company 85 Vouliagmenis Avenue, 16674, Glyfada and are made during working days and hours (Monday to Friday 9:00 am-6pm). Orders placed during public holidays in Greece are sent the next business day.

If you place your order from a country other than Greece, please be informed by the competent authorities about the terms and conditions that apply to the import of cannabis products in your country. The customer is solely responsible for checking the legality of the products he orders in accordance with applicable law in the desired country of dispatch. The company bears no responsibility and must not repair any damage caused by any parcel withholding in countries where the sale of cannabis products is prohibited.

Payment methods

1.1 Payment by debit / credit card

In our online store you can complete your purchases by using any debit / credit card Visa, Visa Electron, Mastercard, American Express with absolute security. Your card details are not disclosed to us. The process is very simple following the steps when completing the order. The user of the card is solely responsible for the correct filling of the required data and for the correct use of the card and explicitly acknowledges that the company bears no responsibility for its proper use. The customer must be the holder of the debit / credit card used for each transaction.

1.2. Payment via PayPal

In our online store you can complete your purchases by using a Paypal account by paying either with the balance you keep in it or by crediting directly the debit / credit card that you keep connected to your account. . The process is very simple following the steps when completing the order. The customer must be the holder of the Paypal account used for the respective transaction while explicitly acknowledging that the company bears no responsibility for its proper use.

1.3 Payment by cash on delivery

In our online store you can complete your purchases through the cash on delivery method. Your products are shipped through the courier company to the delivery address you specified when ordering. The price is paid in cash upon receipt of the parcel by the customer. The method of cash on delivery is provided with an additional charge of € 1.50 and is valid only for destinations within Greece

1.4 Payment by interbank transfer (remittance)

In our online store you can complete your purchases with the method of interbank transfer (transfer). For your best service please indicate your order number in the reason field deposit and send us the relevant proof of payment to the email address info@cannalaborganics.gr with the subject of Proof of Bank Transfer. The products are shipped as soon as the transfer is completed and our account is updated with the relevant amount. Please note that this method involves the possibility of delays as well as additional charges. Any additional transfer charges are charged by the customer's bank and are borne by him.

COOPERATIVE BANK: NATIONAL BANK

IBAN ACCOUNT NUMBER: GR7501107210000072110182218

SWIFT BIC: ETHNGRAA

BENEFICIARY: GERASIMOS VALLIANATOS

COUNTRY GREECE

Reasons for Force Majeure

Our company will not be liable for breach of obligations under these terms or liable for any damages for any delays or inability to deliver the products to the user or to any other third party if and to the extent that such delays or failure of delivery are due to incidents that can not be attributed to the fault of our company, including, inter alia, cases such as:

• adverse weather conditions, fires, floods, explosions, accidents

• riots, strikes, natural disasters

• compliance with any legislative or governmental act, or any other general cause which it could not have foreseen or could not have prevented, such as when the country of dispatch prohibits the importation of the consignment, referred to as the above-mentioned incidents.

• and / or inability to communicate with the customer via phone / email / sms for any problem with his order.

• Global or local diseases or pandemics

In case it is not possible to deliver products / goods within the aforementioned schedule and / or for any other delay and / or failure of delivery due to force majeure as mentioned above, our company will contact you as soon as possible for your best service so that state if you wish to receive your order even with a time delay.

2 Changes - Returns

Refunds will be made according to the payment method chosen by the user / customer when purchasing the respective product. The refund will be paid only to the specific person who completed the purchase and paid the corresponding amount under the following conditions.

More specifically, the return of Products or goods charged by our company is accepted in the following cases:

• In case our company does not execute the order correctly through www.cannalaborganics.gr (error when registering the order, pricing or shipping

• In the event that, upon receipt, the customer identifies any defect in the product / good that is directly related to its essential ingredients, packaging or product quality and which is obviously not attributed to the customer's fault or to poor or incorrect use of the product, our company will replace the defective product. The user must inform us in writing by sending an email with a photo of the product to info@cannalaborganics. Within two (2) calendar days of receipt of the defective product (s), otherwise the customer explicitly and unconditionally accepts that he loses the right to return without any ex-post rights. Defective products / goods must be returned directly to the company in excellent condition and with all the contents of the original packaging in order to be entitled to a refund or otherwise replacement of the product. The decision to identify the defect and replace the product or refund your money will be at the discretion of our company. Once your respective claim for a defective product is approved, our company will proceed with its replacement or the refund of the money paid for its purchase within fourteen (14) calendar days from the receipt of the respective product.

Any shipping costs for the replacement of the products as well as for the return of the defective products / goods or for the return of products / goods due to incorrect registration of your order through the fault of our company, are not charged to the customer ..

2.1. In any case you just changed your mind about your order and your purchase, you are entitled and free to withdraw from the market within 14 calendar days of receipt by sending an email to info@cannalaborganics.gr Products / goods must be returned in excellent condition, fully sealed and packaged, unused and undamaged. The products must be returned in their original packaging (box, etc.). Our company will will refund your money within 14 calendar days of receiving your purchase product and will pay you with the same payment method you selected at the initial time of your transaction. The cost of returning the product in this case is borne entirely by you. If any of the above conditions are not met, we have the right not to accept your withdrawal.

3. Warranty, Liability and Compensation

3.1. Product information is available on our site, and is provided in accordance with applicable law. We take all reasonable steps to ensure that all details, descriptions, photos of the products displayed on the site are correct at the time the relevant information was entered into the system. However, to the extent permitted by applicable law, we do not warrant that such product details, descriptions, or photographs are accurate, complete, reliable, up-to-date, or infallible.

Any information displayed on www.cannalaborganics.gr about the ingredients used in the products is not intended to be and should not be construed as advice or recommendations regarding the use of any product.

The products displayed on our site are not presumed to cure or prevent any disease or medical problem and are not intended to replace any other treatment or medical advice.

The products you buy through our site should be used according to the instructions for use on the packaging of each product. If you have questions about the use of the products, any allergies or other specific diseases, please refer carefully to the contents of the product, the product label, or contact us by e-mail at www.cannalaborganics.gr or by phone at 210 5151251 We make every reasonable effort to ensure that the above sources of information accurately list all the ingredients used.

3.2 Our company guarantees that, by the date of delivery, the products meet the standard published specifications and have a satisfactory lifespan from the date of delivery.

3.3 Our company does not provide any warranty, express or implied, direct or indirect, with regard to marketability, beauty and suitability for a specific purpose or any other product related issue.

3.4. Exceptions - Disclaimer

Cannalab Organics will not be liable under this limited warranty if during the inspection of the defective product it appears that the suspected defect or malfunction in the product does not exist or results from:

• Failure to follow the recommended use, maintenance or other instructions

• Unauthorized modification or alteration of the product.

• Abuse, misuse, negligent acts or omissions of the client and persons under the control of the client, acts of third parties or acts of force majeure.

EXCLUSIVE WARRANTY: IF ANY OUR PRODUCT DOES NOT WORK IN THE ABOVE WARRANTIES, UNIQUE RIGHTS OF THE CUSTOMER FOR BREACH OF THE FOREGOING WARRANTY WILL BE REPLACEMENT OR REFUND OF THE AMOUNT PAID FOR THE PURCHASE OF THE RELEVANT PRODUCT AT THE DISCRETION OF OUR COMPANY. TO THE MAXIMUM EXTENT PERMITTED EC LAW, THE ABOVE WARRANTIES AND RIGHTS ARE EXCLUSIVE AND USED EXCLUDED ANY OTHER WARRANTIES, TERMS OR CONDITIONS, EXPRESS OR IMPLIED, WHETHER LIVE OR BY IMPLEMENTATION OF THE LAW, NOMOTHETIMON OR OTHERWISE, INCLUDING WARRANTIES, TERMS OR CONDITIONS REGARDING THE MARKETING, THE SUITABILITY FOR A PARTICULAR PURPOSE, THE SATISFACTORY QUALITY AND THE CORRESPONDENCE WITH THE SURROUNDINGS. CANNALAB ORGANICS DOES NOT UNDERTAKE OR AUTHORIZE ANY THIRD PERSON TO TAKE ON ANY OTHER RESPONSIBILITY IN THE NAME OF ANY RESPONSIBILITY, IN ORDER.

LIMITATION OF LIABILITY: To the extent permitted by law, the company excludes for itself and its suppliers any liability, based on a contract or tort (including negligence), for incidental, ancillary, indirect, specific or harmful loss of revenue or operations, loss of information or data or any other financial loss arising out of or in connection with the sale, delivery, maintenance, use, performance, failure or discontinuation of the products, whether or not Plantae Organics and Naturals or any authorized reseller (if any) has been informed of the possibility of such damages and limits its liability to repair, replacement or refund of the amount paid for the purchase of the respective product at its discretion. This disclaimer will not is affected if any right / compensation provided herein fails to fulfill its primary purpose.

DISCLAIMER: Some countries or states or provinces do not allow the exclusion or limitation of implied warranties or limitations of incidental or consequential damages for certain products provided to consumers or the limitation of liability for personal injury, so that the above limitations and exclusions be restricted accordingly in relation to you to the maximum extent permitted by applicable local law. When tacit warranties may not be excluded in their entirety, they will be limited by the duration of the applicable written warranty. This warranty provides you with specific legal rights, which may vary depending on local law.

4. Intellectual property rights

All content of our site, including, but not limited to, texts, news, graphics, outlines, videos, works, images, dialogues, suggested services, terms and conditions of use of this site, as well as any other material published on this site in any form, including menus, web pages, tools, fonts, web design programs, diagrams, methods, procedures, functions and software that are part of this web site, as well as any modifications related to this specific content , are intellectual property rights of our company and the relevant beneficiaries and are governed and protected by Greek law (Law 2121/1993, as amended by Laws 4212/2013 and Law 4481/2017 and in force), the law of the European Union and from all relevant international conventions. In addition, the logos, trademarks, domain names and attributes contained in our site belong to this site and / or to all relevant persons who hold the relevant copyright. Not permitted without the written consent of Plantae Organics and Naturals the reproduction, modification or alteration, in whole or in part, in any way of www.cannalaborganics.gr and its content.

If any provision of the above terms becomes contrary to the general provisions of the Intellectual Property Law or is canceled, this term will immediately cease to be valid and will be deleted from these terms and conditions, without affecting the other terms herein.

For the use and exploitation of the material owned by third parties, the end user must request the written permission of the related persons who hold the copyrights and trademarks, in order for the end user to acquire the rights of use and exploitation.

5. Trademarks and domain names

Plantae Organics and Naturals is the sole owner of the logos and registered trademarks as well as any other trademark that includes the words Cannalab Organics and the domain name www.cannalaborganics.gr.

Plantae Organics and Naturals and all other proprietors of registered trademarks are entitled to the exclusive use of their respective trademarks.

ANY ILLEGAL OR UNAUTHORIZED USE OF TRADEMARKS AND LOGO BELONGING TO THE COMPANY IS PROHIBITED AND PROSECUTED BY LAW.

8. Disclaimer regarding the content

Our company makes every effort to prevent the publication on our site of content that describes or represents situations that may be judged by the respective user of the site that violate his beliefs and rights. In any case, our company does not guarantee that the contents of the site are appropriate or legal in other countries outside Greece.

However, in the event that this content is considered illegal in some of these countries, please do not access our site and, if you choose to stay on our site, we inform you that the use of the services provided by www .cannalaborganics.gr will be under your exclusive and personal responsibility.

However, our company can not be held responsible for the accuracy and completeness of the content published by our site.

In addition, our company can not guarantee that the site will operate continuously, without interruptions and errors due to the Internet connection. In case of problems in the use of the site, contact us by writing to the following email address: info@cannalaborganics.gr

One of our representatives will be at your disposal to help you restore your access to the site, as far as possible. At the same time, contact your ISP or check that each Internet connection device is turned on correctly, including your browser.

Internet.

Although our company will make every effort to ensure smooth access to its site, the internet may not allow the operation of www.cannalaborganics.gr without interruptions or discontinuities due to updating the site.

AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, WHETHER IN tort BASIS (INCLUDING NEGLIGENCE) OR OTHERWISE), UNDER ANY CIRCUMSTANCES, FOR ANY (a) INTERRUPTION OF BUSINESS, (b) DELAY ACCESS OR HOLIDAY ACCESS tO PAGE, (c) non-delivery, incorrect delivery, corruption, destruction or other modification data, (d) LOSS OR DAMAGES WHATSOEVER RESULTING AS A RESULT OF THE PRESENT LIAISON NON-SITE tO PAGE (e) VIRUSES COMPUTER , LESIONS SYSTEM OR MALFUNCTIONS WHICH MAY OCCUR IN COMBINATION WITH USE OF SITE INCLUDING PEN hyperlink OR sITES OF THIRD PARTY, (f) ANY INACCURACIES OR OMISSIONS IN CONTENT OR (g) events beyond DCI reasonable control (force majeure ).

ADDITION, THE MAXIMUM EXTENT PERMITTED LAW, WE ARE RESPONSIBLE FOR ANY INDIRECT, SPECIAL, PENALTY, incidental or consequential damages ANY KIND (AS gain) RELATED PAGE OR USE OF YOU Whatever form OPERATION OR CONVENTIONAL EITHER ON A LEGAL BASIS (INCLUDING NEGLIGENCE).

9. Compensation

This section obliges you to protect us and compensate us for any illegal activities caused by you. Please read carefully.

You agree to indemnify the Company and its associates, its successors, any subsidiaries and affiliates, its employees and directors, as well as any of their successors, and all its affiliates in general, to the fullest extent possible. permitted by applicable law, for any loss, damage or cost (including reasonable attorney's fees and expenses) arising out of or relating to (i) your access to, use or misuse of any of the information provided on www.cannalaborganics. gr, (ii) the breach or alleged breach of these terms and conditions as a whole, or (iii) any breach by you of any applicable laws or any other rights, including, but not limited to, breach of or unlawful possession or exploitation of any third party or any rights of the Plantae Organics and Naturals, including, without limitation, any copyright, trademark, patent, trade secret, property right, privacy or any other proprietary right.

10. Privacy Policy

11. Applicable Law - Jurisdiction

These General Terms of Use, as well as the Privacy Policy of our website, are governed by Greek law. The proper use of your personal data is regulated by Greek and EU law and in particular by EU Regulation 2016/679 governing the protection of personal data and the manner in which personal data is treated, as well as by the relevant Greek law. No. 4624/2019 adopted pursuant to the above Regulation. They are also governed by law 2251/1994 as codified by Y.A. 5338/2018, which governs consumer protection. In the event of a dispute between users and our company, Greek law applies and the courts of Athens have sole jurisdiction to resolve the dispute.

In addition, according to Directive 2013/11 / EU, which was incorporated into Greek law by Joint Ministerial Decision 70330/2015, the option of electronic consumer dispute resolution is now available through the Alternative Dispute Resolution process in throughout the European Union. If the user has a problem with a purchase made through the online store and resides in the EU, he can use the website "Resolving disputes via the Internet" for out-of-court settlement of the dispute. The Alternative Dispute Resolution Body (ADR) is the following: European Consumer Center of Greece (ECC GREECE), address: 144 Alexandras Ave., 11471, Athens. The telephone numbers are the following: +30 2106460284, +30 2106460784 and email: info@eccgreece.gr.

The user can contact the above body for complete guidance on the entire process of submitting and processing his complaint.